How are we doing? Developing assessment surveys as a tool to improve instruction

Material Information

How are we doing? Developing assessment surveys as a tool to improve instruction
Series Title:
CU Libraries Summit 2020
Vetter, Cecilia
Kennefick, Sam
Place of Publication:
University of Colorado Anschutz Library
Publication Date:


In January 2020 the Education and Reference Department of the Strauss Health Sciences Library at the Anschutz Medical Campus implemented an assessment project that spans the library’s various instructional service points. The project tracks how implementing assessment for consultations, classes, and reference services changes the perceived value of a service. A survey was created for each of the three instructional service points with both standardized and service specific questions using a Likert-type scale and free response questions. Our presentation we will discuss creation and implementation of the surveys in the hope that it will encourage others to conduct multi-service assessment.

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University of Colorado Denver
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Auraria Library
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Copyright [name of copyright holder or Creator or Publisher as appropriate]. Permission granted to University of Colorado Denver to digitize and display this item for non-profit research and educational purposes. Any reuse of this item in excess of fair use or other copyright exemptions requires permission of the copyright holder.

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Auraria Library
University of Colorado Denver


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How are We Doing? Developing Assessment Surveys as a Tool to Improve Instruction Cecelia Vetter and Sam Kennefick CU Anschutz Medical Campus


Reference Co n ,.ultatfon Teaching N/A I met with ____ (drop down I attended __ , (dro p list! down l i st of class names) Warling w ith a libra ri an was a Warling w ith a libra ri an was a good Warling w ith a libra ri an was good use of my t ime use of my t ime a good use of my t ime Du ring t hi s reference Du ring my consu ltation, the During my t ime i n class , the transaction , the l i brarian librarian provided useful librarian provided useful provided usefu l i nformat i on information information If I h ave additi ona l questi ons , I If I h ave additional questions, I If I have additional question!; know where to get h e l p . know where to get h e l p . I k now where to get help. I can now solve the prob le m I I can n o w solve t h e prob le m I How likel y are you to i n itially co n tacted the library for i n itially co n tacted t h e library for reco mm e n d this class? [to a help w i t h. help w i t h. colleague , peer, student , or i nstru ctor, etc.) If I e ncounteredasimilar W hat was the purpose of meeting I found the p ace o f the class proble m i n the future ,I fee l with a brarian t oday (check a that (too slow, j ust right, t oo fast) equipped to answer i t myself or a pplyJ? have tools to work towards a solution. Pikert) . End Note Help/Troub leshootsig . Research for a class project• . Overvie w of Libra y resources . Deve l op a r esearchan e topic.,., . Siomformat cs••• . Other (please specify] Thi $ referen ce se$Sio n m ade me If I encounteredasim ilar prob le m Before taking this class my aware of d ifferent kin ds of i n t h e future, I fee l equipped to k nowledge of the class topi c i nfo r m atio n so u rces , (likert , N/A a nswer i t myse l f o r h ave tools to was: {llegjnner-Ex pert 51id i (l: o p tion i ncluded) wo rk towa rds. so luti on . (likert } scale! Text Entry Opt i on: " What e lse Text Entry Opt i on: What e lse wou l d Afte r takin g this class my wou l d you like to share about you like to share about thi s k nowledge ofthe class topi c this interacti on?" interaction? was: (!Beginner-Ex pert 51idi<1: scale) Designing the Survey 1. Determine Goals 2. Draft survey questions that address goals 3. Solicit feedback from Education and Reference department Working with a librarian was a good use of my time During my time in class, the librarian provided useful information If I have additional questions, I know where to get help.


Survey -Survey Select form elements from the left and drag them into the "Form Workpad" area. Customize the properties of each element by clicking on it, then editing the "Properties" area. Save Changes Share/ URL View Reports Survey Options Fields Bank Basic Info Title Teaching Survey 15/256 Fr i endly URL 0/256 Wiew P.atron resP.onses and download as .csv fori analY,sis Workpad Content Area Previewc? 0 View "Welcome Screen" View the message that the user will see before the form lreate "rules" •so .., 0 ., • '.J----1 .----------, Mystatusis Certain QUeStiOnS• ~-1-Myi~ 1ffir -~-------~are onl~ ~isible~----~ -I attended ----when aP-P.liCable to ~-2 -I att1 1ffir tht f in dividual rP.atron 0 My class was taught using a '" ~-3 -My<~ 1ffir Survey Design Tools


DEC 16, 20 9, 9:59 PM J cpiper Teachin1g Assessm1ent 74b313a bitly/HSLc ass [ COPY ] [ SHAR E ] [ EDff ] 3 ,90, .• 1 ... TOTAL CLICKS II. -\PR 16 APR22 APR28 MAY4 MAY10 MAY16 -MAY22 15 10 5 -DATA IN UTC Using a patron-friendly URL


Hea l th Sc i ences ! Library UNIVERSITY OF COLORADO ANSCHUTZ MEDICAL CAMPUS Thank s for attending class! Please help u s by filling out thi s short s urvey about your expe r ience tod ay. Handout for in person classes


Plans for our data • Data analysis will be complete in early June • Statistical analysis for Likert -type questions • Latent Dirichlet Allocation natural language processing for free text fields • Department head will determine improvements to service points • Data collection continues in the Fall semester


Questions? Cecelia Vetter – Sam Kennefick –