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Interpersonal communication within the Auraria Campus

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Title:
Interpersonal communication within the Auraria Campus
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Tran, Nu
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Presentation

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Auraria Library
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Auraria Library
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All applicable rights reserved by the source institution and holding location.

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Introductions 1

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Common asspects of communication can include: Written (letters) Verbal (spoken words) Electronic (email, text) Signing Body Language (But it also includes effective listening, focused observing, processing data, questioning 2

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Experiencing the cultures of the world in our community enriches us all in many ways. As we encounter some cultural differences in our relations on campus, we have the chance to learn, reflect, practice and grow. --------------------------------------------------------------------------------------------------------------------------------------Not one person can avoid communication this tells you know how important it is to your daily lives. As we all know, if a message can be understood in different ways, it will be understood in just that way which does the most harm. about how we can achieve a higher standard of intercultural interactions and Boston University came out with nine tips for successful communication with International Students. Many other institutions around the United States have now adopted these basic steps to ensure that they are giving these students, essentially those from other countries and different cultures/values/beliefs, their very best. 3

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Auraria Campus supports diversity! From the 165 countries in the world, currently 63 countries are represented on Auraria Campus. This is only counting International Students who identify themselves from another home country. A total of 115 countries are represented on Auraria Campus counting International Students, Permanent Residents and undocumented who have identified another home country of birth other than the U.S.. In 2012, the Denver/Metro area ranked the 38 th largest metropolitan area to host International Students with a total of 6,360 attending full time. This does not include the surrounding areas within Colorado. -----------------------------------------------------------The United States supports diversity! The United States brought in over 27 Billion dollars in the 2012/13 school year just from International Students. The next year there was a 8% rise in attendance to nearly 900,000 full time International Students. Today, there are over 21 million students in Higher Education within the U.S. and 4% of these students represent International Students. As the enrollment for International Students increases each year, the U.S. still is recognized around the world as being the designation of choice in Higher Education. 4

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VIDEO 5

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Listening is our first step Do you ever feel like there is a disconnect in what a student is asking you versus what they really want or need? Do you feel this happens often due to lack of understanding They often develop a script in their mind of what they want to say to you before they enter your office. While they are speaking, they are constantly translating words and meanings. It is best to allow them the time to get through the script so that they feel you have actually heard them completely. ( Robert Baden Powell) 6

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Previous Staff Presenter New Staff Presenter Previous Staff Presenter New Staff Presenter Previous Staff Presenter -------------------------------------------------------------------------understand the real meaning. Limiting is next, but definitely not so easy in our current world The use of any one of these is in our lives daily. Acronyms, abbreviations, jargon or any of these shown on the powerpoint are not helpful in understanding clearly what someone is asking or stating. This is true whether based and may have little meaning to students from other cultures. But, even U.S. born students may suffer with misunderstanding when it comes to some of these so it is always better to limit your use. important, we need to be careful that we are not so direct that people view us as 7

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So you always want to a sk yourself the following three questions: Am I being friendly? Am I being clear? Am I being concise? 7

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-------------------------------------------------------------------------The next step is to c heck for Understanding by Clarifying It completely. It is not uncommon that students come into your office to explain an issue and walk away without the answers. This is due to failure on the explanation or failure of the understanding. To avoid this situation, it is always best to clarify what was said and heard. If you are speaking with someone with English as a second language, they more than likely will refrain from asking you to repeat yourself or when you ask if they Clarifying involves some questioning to get on the same page, summarizing or repeating to determine how accurate the information was received and also asking for specific examples. 8

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SKIT 9

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Student Story??????????????????????????????????????????? -------------------------------------------------------------------------Identifying Possible Cultural Differences Culture is a set of shared values, beliefs, rituals and assumptions that a group of people responsibility to respond and react with pure respect and acceptance. Certain feelings and behaviors by either or both communicating partners may indicate that there are cultural differences. Frustration, taking offense, repetition, lack of response or even inappropriate responses are just a few. Inappropriate responses may be as simple as nodding when a misunderstanding is evident, awkward laughing, seeming distracted or ending the conversation abruptly. Taking deep breaths and finding other ways to approach the issue or explanation is helpful. Leading Forbes writer on body language, Carol Kinsey Golman cross cultural success is to develop an understanding of, and a deep respect for, the 10

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Navigating Bureaucracy is different in every country sometimes authorities and policies vary even within the country lines. Culture is the same way and there are no your way up to the most senior person in the office, only accepting the answer to for. Some cultures only want to speak with males and will only accept the final answer when they do not get the answer they need, they will watch for someone new to show up and ask again, then repeat the cycle until they get somewhere. It is important to know that the person is not necessarily trying to take advantage of you or the system, nor are they intentionally manipulating. This is simply a disconnect in understanding the bureaucracies of the office, or the way they believe things to be handled. Because there is no right or wrong way to respond to these situations, you really choose the right way for your office. Some advice we can give you is to: Be clear! Your first message should be clear and stay consistent. Listen! And this is something we will continue to emphasize. Be patient! You may need to repeat yourself to give reassurance that there is no better answer. Be available! Maybe the person continues to go to someone that is available or that confidence that you are the right person to come to and that they can trust you. 11

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Lastly, you want to have options setup if there are situations where you do need to get a 11

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Name game Click for answer, repeat out loud. 1 Choo eye with a heavy h sound at the end and tell, from America 2 You punky like you funky when replacing the f with p!, from Peru 3 like your chin, from China OR Q sound for queen and In, from England 4 sive like hive, from Ireland 5 Fah like "fat" but without the t and Rye, from Africa 6 Ab likes abs, dell rhymes with bell, Ka is like ca without the r and der rhymes with sir, from Morocco --------------------------------------------------------------------------------------------------Names are very important to people identity. The personal identity and uniqueness that our names give us is important to us as individuals and to our society. We should go out of our way to ensure that we pronounce the names of those of whom we communicate with correctly. Do not expect 12

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anyone to change or shorten their name. Or worse, ever tell them you will call them annoying and sometimes even insulting. Taking a moment to familiarize yourself with welcomed and respected. Tools are all over the internet to help with understanding the history, meanings and pronunciations of names. We utilized www.pronouncenames.com for the name game we just played. 12

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SKIT 13

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Help others understand the U.S. customs People do not come the to the U.S. or Colorado for that matter without having an interest but that does not mean they know everything about our culture(s). It is up to everyone to be welcoming and open to share. Helping others understand the U.S. customs will give them another way to look at our diverse world but you never want to come across too strong or pressure them to change their behaviors or viewpoints. However, if the change is necessary for academic success or to avoid serious conflict, this should be talked about in a private atmosphere where the student can be heard and the situation explained clearly and entirely until a solution is understood by both parties. Consider whether you could change your viewpoint or behavior for the success of the other person. Inviting others into your world is a great way to provide visual aid to what you explain. Now you have to be careful how far you want to take that and it varies by role but something as simple as encouraging someone to attend an event or suggesting a great local restaurant is harmless and beneficial. Connecting them with other peers is also helpful. 14

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BE CURIOUS. Take the time to learn a little about other countries of origin, their customs, languages, music, food, celebrations and even current social concerns. Especially when first meeting a person, show some interest in their way of life. Although they are here with Doing this will open a connection and ease any disconnect they may feel. Be a person they can feel comfortable speaking with and learn something at the same time. 15

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Ahhh Generalizations the easy way of thinking. Do not assume that all people are from a particular country or culture. Do not assume that every person in those groups will act or react the same. Additionally, never expect someone to know what another individual is thinking or doing. As we can SEE here, perspectives vary and no one is wrong in this case. Remember, different does not mean wrong. 16

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ASK THE STAFF ASK A STUDENT 17

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As stated in the book titled, Interpersonal Communication: Relating to Others distinctive form of human communication that . is defined not just by the number of people who communicate, but also by the quality of the communication. Inter personal communication occurs not when you simply interact with someone, but when you treat the other as a unique Redmond, 2002, p. 6). Thank you! 19